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FAQ

Yes. It is a mandatory requirement from the Government of Canada.

During the time in which your sponsored parent or grandparent is waiting to become an official permanent resident in Canada, they do not have access to the health care that all Canadian residents have access too.

Thus, if any medical emergency were to come up it can get expensive. Thus to ensure that there is adequate financial support in case of medical emergency it is required to have medical coverage. This is to protect your family member and to ensure they receive the medical attention they would require in case anything were to happen.

There are no cost savings in buying it directly. You pay the same premium whether you buy through us or directly. However, when you buy through us, we help and support you with your claims, and you can be rest assured that a dedicated professional is able to help you navigate the policy, explain you the details, and provide aftercare support.

Visitor Insurance is for those that are visiting Canada from abroad. SuperVisa is type of Visitor Insurance, except that it is desgined only for parents and grandparents that are being sponsored through the SuperVisa program.

Visitor Insurance is typically for 90 days, although can be for any period of time, from 1 day upto 1 year SuperVisa Insurance is a 1-year policy that is mandatory to have in order to apply for the SuperVisa program. Thus, if any medical emergency were to come up it can get expensive. To ensure that there is adequate financial support in case of medical emergency it is required to have medical coverage. This is to protect your parents/grand parents and to ensure they receive the medical attention they would require in case anything were to happen.

Travel Insurance on the other-hand is for Canadians and Permanent Residents of Canada that are traveling outside of Canada, and looking for coverage to protect them while away from the country.

Generally, stable pre-existing medical conditions means that:

a) did not require, or was not referred for any medical consultation;
b) did not require a change in type or dosage of medication.

Generally, stable pre-existing medical conditions means that:

The Insurance premium is fully Refundable and can be cancelled if the SuperVisa is denied, however in case of early departure from Canada, you get a Pro-Rated Refund back from the date you submit departure proof.

A deductible is the amount of covered expenses, per claim OR per policy (depending on your insurance terms), that you are responsible for paying before any remaining covered expenses are paid under your policy. A deductible can help in reducing the overall cost of the insurance premium.

Depending on the insurance company you choose, and the terms set forth in the policy, this can vary. However, in most cases, the deductible is paid each time you have a claim. For example, if you have a $250 deductible, and you put out a claim for your insurance 3 times, you will have to pay up front the $250 three times before any additional amounts are covered by your insurance provider.

It's super simple! Depending on the insurance provider, you can simply download the claim form, fill it out and email or mail it to them depending on the provider's instructions found in their Policy Wording's document. Or you can put in a call to their Claims Support Team. Need help? Feel free to chat or call us, and we can point you in the right direction and provide support.

Here's a quick list below of the insurance providers and their phone numbers / claim form link

  • Allianz - Call toll-free on 800.995.1662 or worlwide collect on +1.416.340.0049 or click here to download the claim form or visit Claims @ Allianz to submit a claim online.
  • GMS - Call toll-free on 800.667.3699 or click here to download the claim form
  • Travelance - Call toll-free on 888.831.2222 or click here to download claim the form
  • Travel Shield - Call toll-free on 844.460.8324
  • 21st Century - Call toll-free on 877.882.2957
  • Tugo - Call on toll-free on 800.663.0399
  • Destination Canada - Call toll-free on 866.261.4441 or click here to download the claim form
  • Ingle - Call toll-free on 800.203.8508
  • Blue Cross - Call toll-free on 800.387.2538 from Quebec and 800.557.3907 from anywhere else in Canada

You should ideally call before seeking medical attention, or atleast within 24 hours if it's not possible to do so to avoid any additional charges. Some insurance providers have additional charges levied if the claims process is not followed properly.

Insurance Type

Visitor
Insurance
Super Visa
Insurance

Coverage Period

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